PERSONALITY DEVELOPMENT CHAPTER 2 : E.Q. AND ITS RELATION WITH SUCCESS
PERSONALITY DEVELOPMENT CHAPTER 2 : E.Q. AND ITS RELATION WITH SUCCESS
The rules for work are changing. We are being judged by not simply however good we are however also by how we handle one another and ourselves. Emotional Intelligence, or EI, describes a capability or capacity to understand, assess, and manage the emotions of one's self, and of others. Our EQ, or Emotional Quotient, is however one measures Emotional Intelligence.
COMPONENTS OF EMOTIONAL QUOTIENT
SELF-AWARENESSEmotional self-awareness.
Accurate self-assessment.
Self-confidence.
SOCIAL AWARENESS
Empathy- the power to acknowledge another person's spirit.
Organizational awareness.
SELF-MANAGEMENT
Self-control.
Trustworthiness.
Adaptability.
Achievement drive Initiative.
RELATIONSHIP MANAGEMENT
Developing others.
Influence.
Communication.
Conflict management.
Building bonds.
Teamwork.
CAN PROFITABILITY BE ATTRIBUTED TO EMOTIONAL INTELLIGENCE QUOTIENT?
Not only has emotional intelligence greatly contributed to job performance and leadership skills, it has also been found to increase profits. The following chart shows the connection between emotional intelligence (EI) competencies with a high enough emotional quotient (EQ) to completely have an effect on performance (based on 360 data), and the amount of profit generated at an international services firm annually per partner.
EMOTIONAL QUOTIENT (EQ) VS INTELLIGENCE QUOTIENT (IQ)
Before analyzing E.Q and I.Q, allow us to acquaint ourselves with what specifically these terms mean.
Emotional Quotient (EQ) refers to an employee's ability and understanding of his or her emotions beside his or her colleagues' emotions at the workplace to make better work coordination and environment.
In contrast, IQ is the extent of intelligence an worker possesses to grasp, interpret and implement information in varied things leading to his or her growth as well as the Company's.
IQ is principally used to live one's psychological feature capabilities, like the capability to be told or perceive new situations; reasoning through a given difficulty or setting and also the ability to apply one's knowledge in current circumstances. Emotional Intelligence (EI) skills don't limit themselves to sympathy, intuition, imagination, flexibility, stress management, management, honestness, genuineness, self skills and social skills however extend so much beyond these. When operating in a corporation, an employee with higher EI than others can convince his or her colleague(s) about a certain argument by appealing to their emotions rather than presenting facts and figures.
While judgement an individual's EQ, keep in mind these few points:
- An employee's ability to grasp and apply his or her personal emotions.
- An employee's ability to precise his or her feelings, beliefs and thoughts.
- An employee's ability to acknowledge and appreciate his or her own potential AN employee's ability to manage his or her personal and business life beneath stress and pressure.
- An employee's ability to adapt to totally different work environments and handle varied challenges that return his or her way AN employee's ability to possess self- confidence.
- An employee's ability to not solely work towards the expansion of the corporate however additionally towards the expansion of his or her co- staff.
EMOTIONAL QUOTIENT—MUCH NEEDED TRAIT FOR CALL CENTRE AGENTS
Call centers where agents have to go through a lot of stress EQ plays a more significant role than IQ (Intelligent Quotient). EQ is a pattern to predict the behavioral compatibility of a person. Also, communication skills are deeply correlated to EQ Strong EQ is also an indicator of self management and socialist traits in candidates.
EQ determines the personality traits of a person and his integrity under stressful working conditions. As we all know, jobs at the call center test the patience and performance of workers.
It has been established that emotionally intelligent agents or call center workers with strong EQ are capable of forming good rapport not only with their peers but also with clients and customers alike. They perform better and serve better than weak EQ agents. Strong EQ capabilities enhance their ability to handle timelines, workloads and other stressful work-family related complicated issues. It also increases self motivation factor in agents, strong EQ candidate has greater listening capabilities and the ability to make strong connection with customers to solve their problems.
EMOTIONAL QUOTIENT IN RELATIONSHIPS
The intensity of any relationship is based on the emotional quotient the individuals have towards each other. Emotional quotient popularly known as EQ is as important as IQ. Consider an anecdote in which the parents and their single child were drowning in the flood and they had a chance for only one person to escape. It is the emotional quotient of the parents that has saved the child from the flood.
In relationships, EQ plays a deciding factor. The basic and the simplest rule of having any relationship straight and without conflict is to build EQ towards that person. And how to build EQ? Very simple. Just like how one should work on their intelligence for increasing their IQ, one would work on the emotions as well. In this competitive world, it's difficult to give quantity time, but giving quality time is possible. Giving surprises, gifts, sweet talk over the phone, pictures and capturing of memories and cherishing them are few examples of the quality time, which can help build emotional quotient leading to a good, clean and conflict free relationship.
APPLYING EMOTIONAL QUOTIENT IN A BUSSINESS ORGANISTAION
- Human resource planning.
- Job profiling.
- Recruitment interviwing, selection and training.
- Management development.
- Customer relations and customer service.
- Corporate culture.
- Emotional support.
- Leadership.
EMOTIONAL QUOTIENT AT WORK
Some suppose that being emotional at work may be treacherous. Emitting emotions consistently act negatively in their work and promotions. Women as well as men think the display of emotions to be unprofessional and at some level it is. Nobody will tolerate outpour of tears at every difficult situation in the office. Similarly, your colleagues to work with you. A balance in the emotions is a must to have a healthy work lifestyle.
Learn to be emotionally connected with work while not getting too sensitive.
Identify the difficult areas. We typically get touchy on certain matters or with certain folks.
Identify these issues people and start being cautious while dealing with them. Then, try to figure out the origin of the problem. Once done, rectify and deal with the challenge. Otherwise, soon you will be moved to other projects or team for being oversensitive which will be a blotch on your career.
Work realistically. It is sensible to be ambitious, however, it's conjointly essential to be a practical planner. When you get simply emotional regarding work, then planning becomes crucial. Do not allow factors like un-accomplished targets are a reason for your distress at work. Be realistic in your approach and work accordingly.
Learn your boundaries. It is perfectly understandable not being an expert in all the things that you do in office. Accept your weak areas and work on them to enhance.
Denying your limitations and then doing a shabby job will show imperfections in your character. Accepting limitations can assist you to manage your emotions better.
Start the process. Bringing a balance in your emotions are going to be a long method.
Do not expect any miracles immediately. Therefore, do not get impatient and quit midway.
Make yourself feel as secure as possible to start with. Think the dire consequences which you might have to face because of oversensitivity. That should do the trick.
E.Q. COMPETENCIES THAT CORRELATE TO WORKPLACE SUCCESS
The following outlines a set of five emotional intelligence competencies that contributes more to workplace achievement.
A. Social Competencies: Competencies that Determine How We Handle Relationships Intuition & Empathy: Our awareness of others' feelings, needs, and concerns. This competence is vital within the workplace for the subsequent reasons:
Understanding others: An intuitive sense of others' feelings and views, and showing an active interest in their concerns and interests.
Client service orientation: the ability to anticipate, recognize, and meet customers' needs.
People development: ability to sense what others need in order to grow, develop, and master their strengths.
Leveraging diversity: Cultivating opportunities through diverse people.
Political Acumen and Social Skills:
Our adeptness at inducing desirable responses in others. This competency is important in the workplace for the following reasons:
Influencing: using effective ways and techniques of persuasion and desired results.
Communication: sending clear and convincing messages that are understood by others.
Leadership: inspiring and guiding groups of people.
Change catalyst: initiating and/or managing change within the workplace.
Conflict resolution: negotiating and resolving disagreements with people.
Building bonds: nurturing instrumental relationships for business success.
Collaboration and cooperation: operating with coworkers and business partners toward shared goals.
Team capabilities: making group action in following collective goals.
B. Personal Competencies :
Competencies that Determine How We Manage Ourselves. Self Awareness: Knowing one's internal states, preferences, resources, and intuitions. This ability is very important within the workplace for the subsequent reasons:
• Emotional awareness: recognizing one's emotions and their effects and impact on those around us.
• Accurate self-assessment: knowing one's strengths and limits.
• Self-confidence: sureness concerning one's self- worth and capabilities.
Self Regulation: Managing one's internal impulses, and resources. This state, competency is important in the workplace for the following reasons: e Self-control: managing disruptive emotions and impulses.
• Trustworthiness: maintaining standards of honesty and integrity.
• Conscientiousness: taking responsibility and being in control of personal performance .
• Adaptability: flexibility in handling change.
• Innovation: being comfy with an openness to novel concepts, approaches, and new information.
Self Expectations and Motivation: Emotional tendencies that guide or facilitate reaching goals. This competency is important in the workplace for the following reasons:
1.Achievement drive: try to boost or meet a standard of excellence we tend to impose on ourselves.
2.Commitment: aligning with the goals of the group or organization.
3.Initiative: readiness to act on opportunities without having to be told.
Optimism: persistence in following goals despite obstacles and setbacks
Competencies that Determine How We Manage Ourselves. Self Awareness: Knowing one's internal states, preferences, resources, and intuitions. This ability is very important within the workplace for the subsequent reasons:
• Emotional awareness: recognizing one's emotions and their effects and impact on those around us.
• Accurate self-assessment: knowing one's strengths and limits.
• Self-confidence: sureness concerning one's self- worth and capabilities.
Self Regulation: Managing one's internal impulses, and resources. This state, competency is important in the workplace for the following reasons: e Self-control: managing disruptive emotions and impulses.
• Trustworthiness: maintaining standards of honesty and integrity.
• Conscientiousness: taking responsibility and being in control of personal performance .
• Adaptability: flexibility in handling change.
• Innovation: being comfy with an openness to novel concepts, approaches, and new information.
Self Expectations and Motivation: Emotional tendencies that guide or facilitate reaching goals. This competency is important in the workplace for the following reasons:
1.Achievement drive: try to boost or meet a standard of excellence we tend to impose on ourselves.
2.Commitment: aligning with the goals of the group or organization.
3.Initiative: readiness to act on opportunities without having to be told.
Optimism: persistence in following goals despite obstacles and setbacks
NINE STRATEGIES FOR PROMOTING EMOTIONAL QUOTIENT
1. Taking the time for mindfulness.
2 Recognizing and naming emotions.
3. Understanding the cause of feelings.
4. Differentiating between emotion and also the ought to take action.
5. Preventing depression through "learned optimism".
6. Managing action through learned behavior or distraction techniques.
7. Listening to the lessons of feelings.
8. Using 'gut feelings' in decision making.
9. Developing listening skills.
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"Personal development chapter 3: Etiquetes-General and Meeting" will be uploaded soon.
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